Deliveries FAQ

Booking In Your Delivery

Once you have your supplier number, you can request a login for our booking
portal. The booking portal is called FastTrack. You will receive a request from
[e-mail] , [e-mail] or [e-mail]  to provide the emails of colleagues you wish to be set up on FastTrack.

What Information Do I Need To Book In A Delivery?

To make a delivery you will need the following information:

• The date you would like to deliver
• The number of cartons and units you intend to deliver
• Your delivery type (Cartons, Pallets, Hanging, etc.)

You can book a delivery up to 2 months in advance.

How Do I Make A Booking? 

We have recently moved to an improved version of our booking portal, called FastTrack+ !

If you have had prior access to the previous portal, FastTrack, your login details are carry over.

You can access FastTrack+ here. 

To make your booking, please follow these instructions:

Step 1: Select your supplier code

Step 2: Select your delivery type (e.g Cartons, Pallets, Hanging)

Step 3: Input quantity of cartons / pallets / hanging goods you are sending in

Step 4: Select a date & time

Step 5: Confirm your booking, send details to your carrier

Step 6: Upload your pre-advice to your booking (please ensure this is done a minimum of 3 working days prior to the delivery)

Please note: you must upload your pre-advice a minimum of 3 working days prior to the delivery date, or be at risk for refusal. 

If you are struggling to upload your pre-advice, please submit a request to our help desk here. If it is urgent (less than 3 working days before delivery) please contact [e-mail] or [e-mail]

When Delivering Please Note:

• Without the booking reference, drivers are not allowed into the loading bays and we cannot process your stock.
• If you need to amend a booking quantity, we do enable you to have a +/-10% quantity tolerance as the system does not enable quantity amendments. If you will be out of tolerance you should make a new booking or contact [e-mail] or [e-mail]
• If your stock is oversized and overweight, please provide accurate dimensions and weights to your product team so they can direct you to the correct distribution centre.
• If your stock is under 15kg a carton and you can fit less than 3 units in a carton, it likely will need to go to our Oversized Pallet DC. Please contact [e-mail] or [e-mail] regarding this.

Booking Cancellations

If you need to cancel a booking, you can do so on FastTrack+.
You will also be unable to book past 4pm for the next day delivery.

Please let us know by contacting [e-mail] or [e-mail] if you cannot cancel online. 

Who Do I Contact If I'm Running Late?

If your carrier is running late or is unable to make it to our Distribution Centre in time for their allocated slot, please raise a ticket via our Submit a request form under the Urgent Queries For Deliveries Today for the enquiry type. 

(Please have your FastTrack Booking reference to hand)

Delivery checklist:

• Upload your pre-advice to FastTrack+
• Let us know if your carrier is running late
• Delivery guidelines have been followed
• Stock has been booked in
• Rear delivery is preferred, and if you need a forklift, please let our warehouse
  know before delivery so they can make one available.